Portfolio

Immervox

An end-to-end digital experience and client portal for a leading communications technology provider

  • UX
  • Design
  • Development
  • Strategy
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Aston Martin

A televisual automotive web experience for this luxury brand

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ArtReview

A social networking website for the art world

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Boundless

A re-launch of this large membership organisation, showcasing their new positioning and brand new name!

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Brighton Dome

A single, coherent website for Brighton’s most recognised building!

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Brighton Festival

A dedicated web presence for the renowned Brighton Festival

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The English Concert

An innovative new website for one of the most respected Baroque orchestras in the world

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Capacitas

A new and improved website for capacity and performance management business Capacitas

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LSE Impact

Promoting the global research of this world leading institution

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Drystone Chambers

A contemporary website for the newly formed Drystone Chambers

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ACCA Attract

A new responsive portal for global institution ACCA’s ‘your future’

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ACCA IMA

A brand new website for the joint venture 'Future Today'

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Monty Bojangles

Rich, responsive and high performance eCommerce website for this innovative confectionary brand

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SA Law

A progressive website for this established law firm

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SA Law Branding

A full company rebrand for this innovative law firm

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Green Tomato Cars

A new web application for London's leading eco taxi service

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Concirrus

Making technology simpler and benefits more vivid within the Internet of Things

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City of London Sinfonia

A funky, bold new website for City of London Sinfonia

The task

Immervox is a business communication solution specialist, offering bespoke communication solutions matched with peerless service and a commitment to gaining the best possible outcomes for their clients.

Following a competitive pitch, they chose to work with us to ensure their online presence fully represented their offer to any potential or existing customers. A primary aim of the project was to reduce Immervox’s operational customer management costs with more online service functionality.

Immervox Slider on Mobile Immervox Login Page on Mobile Immervox Call Management Page on Mobile Immervox Homepage on Tablet

An end-to-end digital experience and client portal for leading communications technology provider

Our approach

Our aim was to create a compelling and convincing website sales tool and an end-to-end self-service client portal. The introduction of this portal would significantly reduce the need for offline consultation and documentation within the sales and ongoing customer processes.

The portal came in the form of a product configurator that utilised sliders and tick boxes to enable customers to determine what product offering they wanted. The implementation of this means that many customers can serve themselves, meaning staff have more time and therefore can offer more support and better customer service for their bigger clients.

As well as the introduction of new functionality we completely redesigned the look and feel of the site, giving a contemporary and innovative way of presenting information that reflects the cutting edge nature of the brand and its offerings.

Immervox Homepage on Mac Immervox Disaster Recovery Services Page on Mac Immervox Product Page on Mac

The result

Through the use of extensive user journey mapping and close liaison with Immervox’s contracts team, we were able to ensure that new customers could not only select Immervox, but also choose an individually tailored product with virtually no telephone or face to face contact.

Savings to the business have been significant, Immervox staff now have considerably more time and resources to focus on larger clients that require more assistance but are more lucrative. New and existing customers have also reported significant improvements in usability and design.

The site has vastly improved user experience and has increased profits for Immervox. We continue to work with them to ensure it continues to perform against KPI’s and deliver ever-increasing ROI.

view the website
Various Immervox Pages on Mobile
A father and his daughter embracing on a beach

Boundless

A re-launch of this large membership organisation, showcasing their new positioning and brand new name!

Blurred Lights

Capacitas

A new and improved website for capacity and performance management business Capacitas

Black and white photo of robot

ACCA Attract

A new responsive portal for global institution ACCA’s ‘your future’

Drop us a line or give us a call

Call: 01273 944 400